MSPLENS POLICY
Refunds & Returns
Simple terms, clear expectations, and a process that protects both the customer and the work.
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Return Eligibility
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
NOT ELIGIBLE
Non-Returnable Items
PARTIAL REFUNDS
When a Full Refund Does Not Apply
- Any item not in its original condition
- Any item damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
PROCESS
How Refunds Are Handled
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
SALE ITEMS
Discounted Purchases
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we’ll guide you through the next step.
GIFTS
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.